Your Privacy is
Sacred to Us

This Privacy Policy applies to Sukoon Physiocare Therapy Centre ("Sukoon", "we", "our", or "us"), located at 123/B Rama Park Road, Veer Bazar, Near Munjal Property, Dowar More, Delhi – 110059.

We are a registered physiotherapy clinic operating under the Indian Association of Physiotherapists (IAP) and NABH standards. As a healthcare provider, we are bound by strict confidentiality obligations under the Indian Medical Council Act, the IT Act 2000, and the Personal Data Protection principles applicable in India.

By using our website, booking an appointment, or receiving treatment at our clinic, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

We collect only the information necessary to provide you with safe, effective physiotherapy care and to maintain our clinic operations. Here is a complete overview:

We use your information only for legitimate, clinically justified, and legally compliant purposes. Every use has a clear reason and a lawful basis:

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  Delivering Treatment: To provide safe, personalised physiotherapy care — including assessments, session planning, home exercise programmes, and progress tracking.
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  Appointment Management: To schedule, confirm, remind, and follow up on your consultations via SMS, WhatsApp, or phone call.
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  Clinical Records: To maintain accurate medical records as required under Indian healthcare regulations — mandatory for minimum 7 years.
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  Billing & Accounts: To generate invoices, process payments, manage insurance claims and EMI arrangements.
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  Home Visit Coordination: To dispatch our home-visit physiotherapy team to your registered address safely and efficiently.
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  Health Communications: To send you health tips, exercise guides, and recovery advice (only if you have opted in).
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  Service Improvement: To analyse aggregated, anonymised patient data to improve our clinical protocols and service quality.
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  Legal Compliance: To fulfil obligations under the IT Act 2000, Clinical Establishments Act, and orders from competent authorities.
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  Safety & Fraud Prevention: To protect patients, staff, and clinic operations from fraud, safety risks, or misuse of services.

Your medical and health information is the most sensitive data we hold. We apply the highest level of protection and strict access controls to all health-related records.

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  Role-Based Access: Only your assigned treating therapist(s) and the supervising doctor have access to your full medical record.
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  Secure Storage: All clinical records are stored in encrypted digital systems with restricted access credentials and regular security audits.
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  Consent for Sharing: We will never share your medical records with other healthcare providers, family members, or insurers without your written consent (except in emergencies or legal mandate).
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  Clinical Photographs: Progress photos taken for clinical assessment are stored securely and never shared publicly or used in marketing without your explicit signed consent.
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  Training & Research: Anonymous, de-identified case data may be used for internal clinical training. Your identity is never disclosed.
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  Medical Emergency: In a genuine medical emergency, we may share necessary clinical information with emergency responders — this is the only exception to our consent rule.

We do not sell, rent, or trade your personal information. We share it only in the limited, necessary circumstances described below:

Data security is not an afterthought at Sukoon — it is a clinical responsibility. We implement multi-layered security measures to safeguard your information at every stage:

You have clear, enforceable rights over your personal data under Indian law and our own commitment to patient autonomy. We take all requests seriously and respond within 30 days:

Our website (sukoonphysiocarecentre.com) uses cookies — small text files stored on your device — to make the site function correctly and to understand how visitors use it.

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  Cookie Consent: When you first visit our website, you will be shown a cookie consent banner. You can accept, customise, or decline optional cookies at any time.
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  Browser Controls: You can delete or block cookies at any time through your browser settings (Settings → Privacy → Cookies). Note: blocking essential cookies may break booking functionality.
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  Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-On to prevent Google Analytics from collecting your data on any website.
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  Cookie Lifespan: Essential cookies expire at session end. Analytics cookies expire after 26 months. Functional preference cookies last up to 12 months.

We keep your data only as long as necessary for the stated purpose or as required by Indian law. Here is our retention schedule:

After the applicable retention period, data is securely and permanently deleted or anonymised. Deletion requests are honoured except where legal retention obligations exist — we will clearly explain any such exception to you.

Our website may contain links to external websites, including Google Maps, WhatsApp, social media platforms (Instagram, Facebook, YouTube), and partner healthcare directories. These third-party websites have their own privacy policies.

When you click on external social media icons or Google Maps links on our site, the respective platform's data collection practices apply. We encourage you to review their policies: Google Privacy Policy, Meta Privacy Policy, and WhatsApp Privacy Policy are publicly available.

We regularly treat paediatric patients — children with cerebral palsy, developmental delays, sports injuries, and post-surgical rehabilitation. We take special precautions when processing data of patients under 18 years of age.

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  Parental Consent: All personal and medical data for patients under 18 is collected with explicit written consent from a parent or legal guardian.
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  Guardian Access: Parents or legal guardians have full rights to access, correct, or request deletion of a minor child's records.
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  No Online Collection from Minors: Our website does not knowingly collect personal information directly from children under 13 without verified parental consent.
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  Enhanced Confidentiality: Paediatric records are subject to additional access restrictions — only the treating therapist and supervising doctor can view them.
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  Longer Retention: As required by law, records of minor patients are retained until 3 years past the date they reach 18 years of age.

We periodically review and update this Privacy Policy to reflect changes in our clinic operations, technology, legal requirements, or best practices. The most current version is always available on this page.

Your continued use of our services after any change to this policy constitutes acceptance of the updated terms. If you object to any changes, you have the right to request deletion of your non-clinical data (subject to medical record retention requirements).

We maintain an archive of all previous versions of this policy. If you wish to review a prior version, please contact our Grievance Officer.

For any question, concern, or complaint regarding your privacy or how we handle your personal information, please contact our designated Grievance Officer. We are committed to addressing all concerns promptly and transparently.